Best Hosting Customer Service [Top 6] - Income Labz Web hosting support

Best Hosting Customer Service [Top 6]


Whether you are building a new website or want to change the hosting of an existing one, it is important to look for a web host that offers quick and effective customer support. Luckily, we're here to cover the best hosting customer service to make sure you'll be happy with your next provider.

Being a business owner, you can’t spend much time solving the issues related to your web host. This is because your every second matter or you might simply not have the expertise to do so. Therefore, you need to choose a hosting service that offers top-notch customer service.

Hosting ProviderCustomer Support
Siteground⭐10/10
Bluehost⭐9.5/10
A2 Hosting⭐9/10
WP Engine⭐9/10
InMotion Hosting⭐8.5/10
Kinsta⭐8.5/10

Why Should Hosting Customer Service be a Priority? 

Web hosting is the lifeline of a website. Without it, there is no way your visitors can access your website. The right kind of web hosting can offer a lot to your site.

Other than making your website live, the primary role of a web hosting service is to keep it running around the clock. This is really essential in this competitive online marketplace where any interruption can lead you to loss. Moreover, it may also make your clients leave your website and never come back. 

No business owner can afford this loss. Therefore, in the long run, it is crucial to choose a hosting service that offers efficient customer service. There are hundreds of hosting plans out there, it is not feasible to go through each of them to figure out the best one for your business website. 

To make your job a little easier, we have put together 6 hosting services with top-notch customer services in this blog post.

A quick note before getting started: High traffic sites require heavier plans and the providers might be different from this list. Therefore, if you have a lot of visitors, check out our article about the best hosting providers for high traffic.

Best Hosting Customer Service 2020

1. SiteGround

Siteground has the best hosting customer service

Established way back in 2004, SiteGround is an independent web hosting company in the industry. Though the company is based in Bulgaria, it delivers its hosting services all across the globe.

SiteGround is known to deliver well-crafted hosting solutions to all types of businesses and is also the recommended hosting service by WordPress. This independent web hosting firm offers several exceptional features, including 24/7 customer support.

The customer support team of SiteGround is extremely helpful, polite and quick. In fact, it can go above and beyond your expectations to support their clients. There are mainly two teams who are available in your service all day long.

  • Sales Assistance: This is for people who do not have an account on SiteGround.
  • Technical Support: Designed for registered customers. All you need to do is log in to your account to reach the customer support team.

Also, SiteGround does not like to make their customers wait; that’s why they offer 3 support systems, including:

  • Live Chat Support: Instant reply
  • Phone Support: Superfast pickup
  • Ticketing Support: Takes 10 minutes to get back to you
Here is how the Siteground support chat looks like

We are so happy with Siteground, that we are using it on this website and we can confirm that they really go the extra mile for there customers. As shown in this video below, they don't only help you with hosting related questions, they also help you with all kinds of website-related things. Therefore, we truly consider Siteground to be the best hosting provider when it comes to customer service.

2. Bluehost

Bluehost 2nd best hosting customer service

Bluehost is a popular web host company and brainchild of Danny Ashworth and Matt Heaton in 2003. Headquarters in Salt Lake City, United States, and Utah, the company is delivering its hosting services all across the globe for years. Bluehost is a perfect company for beginners.

Exclusive Offers to its Customers.

  • Free domain
  • Site builder
  • 1-click WordPress installs
  • 30-day money-back guarantees
  • Excellent 24/7 customer service, and more. 

They have made tremendous improvements in their customer services in the past few years. 

For instance, if we talk about Bluehost’s ticket support (back in 2017). The company took around two days to reply through ticket support. But, after one year, in 2018, this issue got resolved. Now, the company takes less than an hour to answer their clients' requests through the ticket system.

For their customers’ satisfaction, Bluehost provides different types of 24/7 support, such as:

  • Email ticket support
  • Live chat
  • Phone assistance

Well-Trained Customer Support Representatives

The well-trained customer support representatives provide you with immediate answers to your queries. Also, their sales team is quite impressive. Instead of asking you to purchase their plans, again and again, they focus on making you understand their services well. This is absolutely a plus point. Especially for people who have not purchased any of the hosting plans of Bluehost. 

Overall, Bluehost is one of the best web host service providers in the market, especially for new sites. 

3. A2 Hosting

When it comes to fast and cheap shared host services, A2 Hosting makes a perfect fit. Discovered in 2001 by Bryan Muthig, it is an independent web hosting firm. Originally built to serve a small number of clients, the hosting firm earned more customers than anticipated by 2003.

Also, A2 Hosting is the most reliable web hosting company in the industry. In fact, it is a reliable option offering various features like:

  • High-performance
  • Speed-focused services with excellent support
  • Reliable uptime
  • Quality development tools
  • SSL certificate and more.

Apart from delivering these features, top-level customer satisfaction is another top priority of A2 Hosting. The company offers different support options. These are 24/7 phone, live chat, and ticket support. These options allow customers to reach them anytime. You can also find knowledgeable and in-depth guides on lots of essential topics like getting started, WordPress optimization, and others. 

Offering 3 support options in addition to further resources such as:

  • Ticket System
  • Call Us
  • Live Chat

Moreover, the support team of A2 Hosting is quite helpful and friendly. 

Even before signing up with A2 Hosting, you can have a chat with their sales team to analyze their service. The expert team ensures to solve your issues as soon as possible.

All in all, the web hosting plans A2 Hosting is ideal for a variety of purposes. Though you have to pay a bit extra for your hosting services and other additional benefits. But, in return, you'll receive, premium hosting services with 99.9% uptime. Along with and genuine 24/7 professional assistance, in case of any problem/confusion with the plan.

4. WP Engine

Best wordpress hosting customer support - wp engine 4th option

Based in Austin, Texas, WP Engine is one of the leading WordPress digital experience platforms. If you want to ensure your website is secure, optimized, and fast-loading, without making extra efforts, then WP Engine is the top name. They offer lots of important WordPress specific features, reliable customer support, and stable performance. WP Engine is a premium managed hosting service provider that ensures:

  • Powerful security
  • Innovation-driven technology
  • Stunning speed
  • Best-in-class client support

WP Engine hosting plans include daily backups, a 60-day money-back guarantee, a free SSL certificate, and more. Also, they come with plenty of customer support included. You will be provided with 24/7 access to a dedicated and friendly support team, whether that’s via email, live chat, or phone support.

WP Engine also offers guides, webinars, tutorials, and updates to support their customers in case if they feel stuck somewhere. One another fantastic thing about WP Engine is – their customer support team members. All of them are WordPress experts, making it easy for customers to find any WordPress-specific assistance with ease.

Also, WP Engine has a dedicated Client Experience Operations team; that works continuously to improve its customer experience. Lastly, the hosting plans of WP Engine are not that cheap, but the high-quality hosting services and customer support you get are worth your investment.

5. InMotion Hosting

InMotion Hosting is one of the largest independent web hosting providers in the industry. Along with reliable performance, it offers 99.9% uptime for business class hosting. Since 2001, the company has made a loyal customer base of over 300,000 domains. Also, it has 2 data centers in Virginia Beach and Los Angeles.

InMotion Hosting offers hosting services for beginners, large corporations, bloggers, and everyone in between. It also offers hosting plans, reliable services, and exceptional customer support. This is why, today, it has made its own identity in the sea of web hosting companies.

Other than this, the most significant advantage of InMotion Hosting is their top-notch customer service & support. They always put their customers first and provide genuine solutions. The company also boasts 24/7/365 US-based tech support via:

  • Email System
  • Chat System
  • Phone System
  • Ticket System
  • Skype Support

Received 25,500 client compliments in 2018, the company treats its customers with the respect they deserve.

The customer support team of InMotion Hosting goes beyond your expectations to deliver excellent services. From timely support to billing, they take care of everything to provide an exceptional client experience. Besides, InMotion Hosting also offers a ton of in-depth, unique guides, tutorials, and articles within their customer support base.

Considering all things, InMotion Hosting is an ideal choice for both fledglings and big companies that want to launch or boost their business websites. However, InMotion is slightly expensive as compared to other hosting providers. But you will get everything that you pay for. Some of the services include customized hosting and comprehensive customer support. 

6. Kinsta

Are you searching for a quick WordPress web host? Do you want someone who can assist you with keeping your WordPress site secure and backed up? Then, Kinsta can be the end of your research. But, before you sign up, don’t you want to know about their customer support service? Let’s take a look.

When it comes to managed WordPress hosting, Kinsta is a top name specialized in WordPress hosted websites. Founded in 2013, Kinsta is undoubtedly one of the best-managed WordPress hosts in the market. The company provides premium WP hosting services for everyone, including small as well as well-established companies. Kinsta offers several great features, such as:

  • Daily or on-request automated backups
  • Easy to use 
  • Competitive pricing
  • High security
  • Supreme customer support

Speaking of their customer support, Kinsta provides a free site migration with their every hosting plan, with a temporary URL so clients can monitor the migration process. They have a special team that optimizes everything from beginning to end, with little or no downtime.

Kinsta only recruits WordPress experts on their customer support team, who have curated or contributed to themes and plugins. You may contact them through different support channels, like a 24/7 live chat and ticketing system, but there’s no phone support.

As a whole, with managed hosting services and friendly customer support, Kinsta is highly recommended. Still not sure whether or not you should go with Kinsta? Thanks to their 30-day-money-back guarantee. Give it a try and analyze how it works for you. 

Conclusion 

When it comes to selecting a web host service, take your time and weigh all your options wisely to make the right decision. Customer support is one of the critical aspects you should always consider while choosing a web host. So before signing up with any web hosting plan, you need to browse every plan in detail to know their customer support service. Keeping this criterion in your mind can help you save both your time and money by receiving instant and personalized solutions to your queries later. 

Also, you need to keep several other factors in mind while choosing your web host, such as:

  • Your website needs
  • Flexibility of plans
  • Server speed & responsiveness
  • Free trials or refund policy

While there are several other factors to select a hosting provider, the ones we’ve listed in this post can help you make the right choice on a web host for your website. 


So, have you used the services of any of the web hosts mentioned above? If yes, let us know about your experience. What do you think about their customer support? What are the points you like most about that web host? Let us know your experience in the comment section below. 

William Westerlund

Founder of IncomeLabz and other content-based websites. I have a passion for creating content sites and making money online so creating IncomeLabz seemed like the next natural thing to do. I strive to help others' earn money online by sharing my experience in the field.

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